One of the most elementary characteristics of a good manager is the ability to listen. This is true in corporations, government agencies and nonprofits. Unfortunately for many of these entities, management does not recognize nor encourage the practice of listening.
Operational conditions are constantly changing both inside and outside an organization. New technologies emerge, better management techniques are discovered, and how to best relate to employees has a tendency to alter over time.
Managers, particularly those at the top, set the culture of listening for the rest of an organization. Those that don