TPAC ends deal with Ticketmaster

Wednesday, July 1, 2009 at 3:42pm
Staff reports

The Tennessee Performing Arts will begin selling its own tickets July 1, ending a 29-year deal with Ticketmaster, the entertainment venue announced Tuesday.

It's a change that TPAC said will save its patrons money and increase relationships between the venue and its customers.

With the new system, customers can continue to purchase tickets for TPAC performances in ways they always have — online and at the box offices within the arts center and at Davis-Kidd Booksellers. Online, customers will be linked directly from the performance calendar to the page to purchase tickets. And, TPAC will dedicate a telephone line solely for ticket sales.

“Especially with the dramatic increase in online ticket sales, it makes better business sense to sell tickets on our own system. The new model supports direct relationships between TPAC and its customers, who will pay less handling fees and communicate directly with our staff during transactions," said Brent Hyams, TPAC’s executive vice president and general manager. "On a number of levels, this system will be more efficient and cost-effective for TPAC and its customers with software which was designed specifically for performing arts centers and has been customized for our operations."

From July 1 until July 15, TPAC’s call center will be taking orders by telephone at 615-782-4040 from 9 am to 5 pm, Monday through Friday. On July 16, the hours of operation for this phone center will expand to 6 a.m. to 9 p.m., daily. Through the transition, both Ticketmaster and TPAC staff will redirect customers as needed.

TPAC box office hours will not change. The box office within TPAC is open from 10 a.m. to 5 p.m., Monday through Friday and 90 minutes prior to any public performance. The box office located in the lower level of Davis-Kidd is open from 11 a.m. to 5 p.m., Monday through Friday and from 11 a.m. to 4 p.m. on Saturday.

5 Comments on this post:

By: PromosFriend on 7/1/09 at 2:45

This has been so needed for so long. Going through Ticketmaster always meant feeling that I was paying way too much for performances at TPAC. I just hope that the good folks at TPAC don't get greedy and find "reasons" to keep upping service fees.

By: capt4chris on 7/2/09 at 10:45


By: johngusty on 7/2/09 at 3:05

Nice job TPAC! There is no doubt that other venues will follow their lead as the current Azoff regime at Ticketmaster continue their massive power-grab of the entertainment industry.

Despite the limitations this will put on the facility as far as show dates/artists who have exclusive TM deals... this will be a smart move in the "customer experience" realm.

By: seanche on 7/2/09 at 3:25

Fantastic! Now I won't have to take a jar of Vasoline along with me when I go to buy TPAC tickets.

By: KelliePicklerFan on 7/2/09 at 4:25

Way to go TPAC! I wish I lived in Tennessee, I would go to TPAC just to support the new idea.
I hope other venues will follow suit and end the screw job Ticketmaster has had on the entertainment industry, imagine fees then convienence (sp) fees! I Hate Ticket master!!!!!
What a screw job these people are.
I would love to go to more concerts but with all the extra fees I can't afford to.