Nashville Electric Service officials announced Tuesday the launching of an updated interactive customer tool using Google mapping technology.
The update comes five years after NES unveiled its initial online outage map (view map here).
The map offers a high-level view of outages across the NES system, pop-up boxes for additional details and a drill down capability to identify streets without power.
The outage map uses color-coded icons to indicate the number and location of customers without power in the NES service area. Users can click on their location on the map to find out how many customers are affected, the time the outage was reported and if a crew has been assigned to make repairs. Information on the map is updated every 15 minutes.
A mobile-friendly version of the map is also available for customers on the go using their smart phones (view map here).
In addition to the outage map, customers can report a street light problem online and find information on storm safety and any given NES power restoration process.