Some Comcast customers may lose service in digital switch

Monday, September 27, 2010 at 5:35pm

The next step in Comcast’s switch to digital format in Middle Tennessee will happen Sept. 29. Comcast customers in Mt. Juliet, Wilson County, and parts of Davidson County (Hermitage, Donelson and the airport area) will lose service, except for basic channels, unless they add digital boxes to their televisions.

Comcast has been implementing a switch to digital format region-by-region since January 2010. The platform aims to increase Internet speed, the number of high-definition channels and video on demand options.

“We’re transitioning to where we will be delivering the vast majority of our channels in a digital format,” said John Gauder, Comcast’s market vice president for greater Nashville. “We’ll be launching new channels, 115 hi-def channels, and we can increase the amount of programs available On Demand.”

There are several options that will allow customers to maintain their current service. Gauder lists a DVR, a digital converter box or a Digital Transport Adapter as three options. One of these devices must be connected to each television (Comcast customers average 2.7 per household) to receive programming.

Comcast is offering each account one digital converter box and two DTAs free of charge to help with the switch. Any DTA beyond the first two will cost customers $1.99 per month.

Comcast recently rebranded its technology platform and services “XFINITY,” to coincide with the switch to digital format. While the corporation will still be known as Comcast, its services are now Xfinity TV, Xfinity Internet, and Xfinity Voice.

Comcast users that have questions can call 877-634-4434 or visit Comcast.com/digitalnow for more information.