Comcast customers in Williamson and Davidson counties could find themselves without television service, beyond basic channels, unless they hook new digital boxes to their sets.
The change is part of the company’s migration to all digital signals. Comcast claims the switch to digital will increase offerings — as many as 115 HD channels. The move will take place over the rest of this year.
“We’re transitioning to where we will be delivering the vast majority of our channels in a digital format,” said John Gauder, Comcast’s market vice president for greater Nashville. “We’ll be launching new channels, 115 hi-def channels, and we can increase the amount of programs available On Demand.”
If you’re not sure if you have a digital box, visit Comcast.com/digitalnow and follow the steps to check if you’ll need to order new equipment.
Customers who do not have a digital device can pick them up at their local Comcast office or schedule to have one installed at their home.
There are several options that will allow customers to maintain their current service. Gauder lists a DVR, a digital converter box or a Digital Transport Adapter (DTA) as three options. One of these devices must be connected to each television (Comcast customers average 2.7 per household) to receive programming.
Comcast is offering each account one digital converter box and two DTAs free of charge to help with the switch. Any DTA beyond the first two will cost customers $1.99 a month.
Gauder said Comcast notifies customers 90 days before making the switch to digital. Murfreesboro and LaVergne underwent the same process this spring, he said.
“We communicate with them in 10 different ways, including multiple pieces of mail and multiple phone calls,” Gauder said. “We have been very successful in communicating this change.”
Comcast users that have questions can call 877.634.4434 or visit Comcast.com/digitalnow for more information.